FAQ – Frequently Asked Questions
1. How will I find my driver when I arrive at Faro airport?
When you arrive at the airport, make your way into the arrivals area, turn left and below the escalator you will see representatives from all the transfer companies. We will be there waiting for you with a sign with your name and the name of your accommodation printed on it. In the unlikely event that you cannot find us, we advise in order for you to speak with us and to avoid illegal taxi drivers, contact us immediately on the number printed on your booking confirmation.
2. How do I pay for the service?
All payments are made directly to the driver, in euros when you arrive.
3. What if my flight is delayed?
Don’t worry, we check and confirm all flight details based on the information you have provided to us at the time of booking. If your flight is delayed, we will wait for you.
4. What if I am delayed when I arrive?
We will generally wait for 60mins after the arrival time of your flight for you to make your way into the arrivals area. If you have a problem with your lugguage, provided you let us know we will be happy to wait longer. Send one of your party into the arrivals area to let us know, if you are travelling alone, contact us on the telephone number provided and we will wait for you.
5. I’m travelling to a private property, not a hotel, is that a problem?
Please provide us with the address as accurately as you possibly can, if it is a private villa and you have never been there before, the booking agent will usually provide you with driving directions, take them with you. We will do our best to take you to even the most obscure locations.
6. Can you provide baby/child seats?
Please ensure you tell us at the time of booking how many children are travelling in your party and their ages and in accordance with Portuguese Law we will always provide the correct baby/child seats for you.
7. How much lugguage can I take?
Remember all transfers are private and are just for you and your party. If there are two people travelling then we should have no problem accommodating your lugguage . If there are eight people then the minibus will be at full capacity and you will be a little bit more limited, therefore if this is the case we suggest a ratio of one case per traveler. If you are carrying golf clubs, sports equipment or anything out of the ordinary, let us know at the time of booking and we will do our best to accommodate you.
8. What if I need to change /cancel my reservation?
You can contact us by email or phone anytime to let us know of any changes.
9. Can I speak directly to somebody from AlgarveResortTransfers anytime?
You are always welcome to contact us directly by email or phone with any questions, queries, changes to your bookings… no question is too small. If it’s important to you, then it’s important to us also.